Updated on: 15-01-2023

Items purchased from our online store can be sent back for exchange at our warehouse or you can contact our customer service if you wish to send the items through courier.

Ale Adam allows its customers to exchange purchased items subject to conditions. The exchange of items will be allowed if:

• The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 2 working days of receipt of the purchased item;
• The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
• The item is in its original packing and the price tag is intact;
• The original invoice of the item he/she wishes to exchange is sent along with the item;
• It has no emits, odours, perfume scents, stains, or anything which suggests the item was used or washed.

Items bought on sale cannot be exchanged. If an item bought at a regular price goes on sale, it will be exchanged at the sale price. Ale Adam has the right, at its sole discretion, to accept or deny the request for exchange.

Upon the acceptance of the request for an exchange, the customer will be notified by our customer service.

This exchange policy does not apply to orders to be shipped outside Pakistan.

ALE ADAM strictly follows ‘NO refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

Damage & Claims

The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of the wrong size, or wrong item. The complaint has to be raised within 24 hours along with a paper invoice (via call, message, email & WhatsApp) after receiving the parcel.

Please allow one week for the processing of damage and claims.

Need help?

Contact us at refund@aleadam.com for questions related to refunds and returns.