FAQ's
MY ACCOUNT
You can use guest checkout to place an order from our online store without creating an account. However, setting up an account will facilitate your shopping.
When you click the “Create an Account” link on our home page, you will be directed to a page where you must enter your personal information in order to create your account.
By logging into your account, you can edit or add a new shipping address. Please log in before selecting “My Account.” Your account will allow you to edit/update your personal information and save it for use on subsequent orders. If your order has been confirmed and you would like to modify the delivery address, please get in touch with our customer service as soon as possible. In the event that the order is not processed, the requested change will be made.
On the login/sign-up page, select “Forgot Your Password” by clicking the link. After entering your email address, select “Reset Password.” To reset your password, a set of instructions will be sent to your registered email address. You will be given the option to create a new password after your credentials have been validated.
ORDER
- The steps to successfully placing an order are as follows:
When you are browsing our website, you can enter the quantity in the field next to the item you want to purchase and then click “add to cart.” Add as many items as you want to purchase. - After you have finished browsing and click “proceed to checkout,” a page where you must choose a payment method will be promoted (different payment methods are available as addressed in FAQs below)
- You will receive an email or SMS confirming our receipt of your order along with the sales invoice.
- Our Customer Service will call you to confirm your order before moving forward with delivery.
You will receive a tracking ID so that you can follow the progress of your order. International orders typically take 7-8 days to arrive, while domestic orders typically take 3-4 days.
After you checkout, you cannot change or cancel your order. When our Customer Service calls to verify your order, you can still cancel it. Once the order has been placed, the exchange policy will be in effect.
You can order using WhatsApp or by calling +92-325-5777708 from a phone. Please be sure to include the product’s article number, colour, and size in your submission.
If after an hour you have not received a sales invoice via email, your order has not been placed successfully.
To find out the status of your order, get in touch with our customer service. WhatsApp support number: +92-325-5777708.
Order ID, a special number assigned to your transaction, will be provided when you place an order. When your order is shipped, a tracking ID will be provided. You can use this ID to check the status of your order and delivery. You can follow the progress of your domestic order here: (https://www.leopardscourier.com/leopards-tracking). You can track your order for international orders here (https://www.dhl.de/en.html).
The courier service representative will get in touch with you eight hours prior to the delivery time. If your order doesn’t arrive at your door, the representative will make another attempt to get in touch with you. If the order is not delivered to you a second time, it will be automatically cancelled.
You cannot add more items to an order that has already been processed; instead, you must place a new order. Using your Order ID, you can make changes to your order before it is shipped, so please get in touch with our customer service right away.
The product is not reserved simply by being added to the cart. Before you order it and pay for it, the item is not yours.
Adding a product to your wishlist indicates that you like it and might consider purchasing it in the future, but not right away. In contrast, adding a product to your shopping cart indicates that you are ready to purchase the item and are just a few steps away from doing so.
PAYMENT
Following are the payment options available to shop at our online store;
- Cash on Delivery (For domestic clients only)
- Online payment
The payment must first arrive in our account before the order can be processed. Please get in touch with our customer service if you’re having trouble making the online payment.
When you select Cash on Delivery as your payment option during the checkout process, you will be asked to pay the necessary amount in cash at the time of delivery and will also receive a receipt for your purchase.
No. Only domestic customers are allowed to use this service.
Ale Adam strictly adheres to the “No refund” policy. Please read our Exchange Policy for more information.
DELIVERY
Yes, we ship internationally!
No. The prices are exclusive of delivery and shipping charges.
The weight of the package and the delivery region affect the delivery costs for international orders.
SECURITY
Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.
Yes, your personal information is absolutely safe, please read our Privacy Policy